This is a good place to direct guests to look at other important resources too, like your private tour site, Etsy page, or direct booking platform. Most people like to skim read, so break up your welcome book into digestible sections with relevant subheadings and professional images. Include an embedded link or QR code for quick access. If you have a direct booking website, your welcome book is the place to promote it. With great reviews come guests who want to book again and again, especially if you offer them a discount code for repeat bookings and referrals.

Your welcome book is the perfect opportunity to impart useful details while building a rapport with your guests. The best hosts know that good communication is the secret to 5-star reviews. Establish house rules early on to help avoid any issues and stay on good terms with the neighbors. Providing usage instructions for appliances helps your guests make the most of the amenities and feel right at home.ĭiscourage unruly behavior. Whether it’s “how do I use the thermostat” or “what’s the Wi-Fi password?”, you’ll get fewer questions and save hours of time if you put that information upfront on your welcome page. You probably find yourself answering the same questions on repeat.

Here are some more key benefits of the welcome book: Because happy guests mean big returns for you. You should always prioritize enhancing the guest experience using powerful communication tools like a hospitality app. The major benefit of an Airbnb welcome book is that it equips your guest with information about their stay and makes them feel looked after. What are the benefits of an Airbnb welcome book? First, let’s talk about what welcome books do for hosts. You’ll find more detail on what to include in your welcome book below.

Pro tip: on Airbnb, the welcome book is different from a guidebook, which focuses entirely on local area recommendations for places to eat, drink, and things to do. How you choose to deliver your welcome book is important, because it impacts how likely it is to get read (more on this later). Some hosts choose to email a welcome book for guests to view online, while others prefer making theirs printable, keeping a copy in the rental property itself. An Airbnb welcome book, also known as a house manual, is a document that welcomes your guest to the property and gives them all the information they need for a comfortable, stress-free stay.

Airbnb welcome binder template